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Shipping

At Kiljano.nl, we strive to deliver your orders as quickly and efficiently as possible. We partner with reputable carriers such as DPD, DHL, and PostNL. You can select your preferred carrier at checkout. Shipping costs are displayed once you add a product to your cart and update after entering the correct delivery address, depending on the destination country.

Our products are shipped from our warehouse in the Netherlands. Each order is carefully packaged in a luxury gift box, making your purchase ready to give as a gift for any occasion.

Delivery Times:

  • Netherlands: Delivery within 1 business day. If you order by 3:00 PM on a business day, you will receive your order the next day.
  • Belgium, Germany, France, Switzerland, Austria, Luxembourg, Denmark: Delivery within 1-2 business days.
  • Other European countries: Delivery within 3-4 business days.
  • Rest of the world: Delivery within 6-7 business days.

Please note that weekends are not included in the delivery time.

Each order is shipped on the day it is placed. Once your order is shipped, you will receive a tracking link via email. This link is generated both by our website and by the selected carrier. Additionally, the tracking link is also available directly in your order if you have an account and are logged in.

Returns

Return Process: You may withdraw from the contract within 14 days without providing any reason. Products must be unopened, unused, and in a condition that allows for further sale. PL L 304/84 Official Journal of the European Union 22.11.2011 You are obliged to return the goods to us immediately, and in any case no later than 7 days from the day you informed us of your decision to withdraw from the contract or to hand them over to us. You will meet the deadline if you return the goods before the 7-day period has expired. You are responsible for the direct costs of returning the goods. You are only responsible for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods as you would in a physical store.

If you withdraw from the contract, you will receive a refund of all payments made up to that point, including delivery costs, within 7 days from the day we were informed of your decision to withdraw from the contract, provided the goods arrive at our warehouse in good condition. If you refuse to accept the order or fail to collect it at the pickup point and wish to cancel the entire order, we will charge a return fee of €6.50. We will deduct the return costs from the refund amount. We will refund you using the same payment method you used in the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such a refund. We may withhold the refund until we have received the goods back and confirmed they are unused.

Return Policy: Please include an invoice or other shipment information with the return. The return costs are borne by the customer.

Return Address: Mendelssohnstraat 68,
5144GH Waalwijk,
The Netherlands